Newmen Service

For inquiries and requests about NEWMEN service and warranty, you can contact us through the following ways:

• Phone Number: 805-4NEWMEN (805-463-9636)
  Available Hours: 8am to 5pm PST
• Email address: newmen@zeitbike.com

To facilitate your request, please fill out the Newmen Service Form. This will help us get the information we need to process your service or warranty request faster.

Here are some resources where you can find answers to frequently asked questions and troubleshoot common issues.

• Service Videos
• Frequently Asked Questions
• User Manuals and Technical Information
• Warranty and Crash Replacement
• Safety Instructions

NEWMEN offers you a 3-year warranty on all NEWMEN products against all material and manufacturing defects, which goes beyond the legally required warranty.

All components must be installed and used in accordance with the assembly and user instructions.

Third-party components (spokes, nipples, etc.) are covered by the respective manufacturer's warranty.

The warranty does not cover damage caused by improper use, non-compliance with instructions for use, improper repair, assembly or maintenance work as well as damage caused by incorrect lacing of spokes (spoke pattern, spoke crossing points, spoke tension etc.).

Bearings are wearing parts and are therefore excluded from the 3-year warranty.
MG-Components GmbH & Co. KG will repair or replace only the faulty NEWMEN product at its own discretion.

Warranty claims must be made in conjunction with the original purchase invoice (or a copy) from the dealer.

WHAT IS NOT COVERED

Damage resulting from incorrect assembly or installation

Damage resulting from incorrect repair work

Improper use, e.g. using a cross-country wheelset for downhill riding

In addition to the legal warranty, NEWMEN offers crash replacement for all NEWMEN components.

This service can be used for all parts that are no longer functional after a fall or accident through no fault of your own.

You will receive a 50% discount on the recommended retail price.

The crash replacement service is valid for three years after purchase, lifetime for all NEWMEN carbon rims from 2020 onwards.

It can be transferred to subsequent owners.

The damage must be such as to affect the operation of the component (aesthetic damage is not covered). The damaged part will be replaced with the same model. However, MG-Components GmbH & Co. KG reserves the right to replace the damaged item with an equivalent alternative item. There shall be no legal entitlement, ownership of the damaged part transfers to MG-Components GmbH & Co. KG.MG-Components GmbH & Co. KG will not cover any reassembly or shipping costs or customs charges. The crash replacement service does not replace warranty provisions in individual countries. Mounted parts, such as tires, cassettes, brake discs, saddles etc. must be removed.